CUSTOMER HELP
Frequently asked questions.
Useful information before booking, dropping off, tracking or collecting cargo.
Yes. Contact our team before travelling if you need support with a specific shipment or large consignment.
Collection may be available in supported areas. Include your postcode when requesting a quote.
Use the Track Shipment page or contact us with the reference number supplied after booking.
Where collection is available, identity and release checks may be required.
We need the origin, destination, service preference, estimated weight, parcel count, contents and any special notes.
Restricted and prohibited items vary by destination and transport method. Contact our team before booking if you are unsure.